Frequently asked questions

We're working on it! However, for the moment, we cannot offer you this service. You can, however, have your watch engraved by a craftsman or watchmaker once you have it in your possession. We draw your attention to the fact that an intervention by a third party may have an impact on the warranty: in this case, the product cannot be covered.

Montignac offers a selection of interchangeable straps for your watch. Depending on the model, some references are compatible only with specific watches. We therefore recommend checking compatibility before making any changes.
however, we do not sell spare parts on our website. You can contact our customer service (contact@maisonmontignac.com), and we will redirect you to reseller shops.

Montignac offers a selection of interchangeable straps for your watch. Depending on the model, some references are compatible only with specific watches. We therefore recommend checking compatibility before making any changes.

The replacement can be carried out at a jeweller or through one of our authorised retailers. This service is at your expense.

If you choose to carry out the replacement yourself, we recommend handling the screws with care during disassembly. They are not supplied with the strap and are not available for purchase on our website. Any damage resulting from improper handling cannot unfortunately be covered under the warranty.

Our watch straps measure approximately 22 cm. Unfortunately, we do not offer larger sizes.

However, straps with a deployant clasp as well as Milanese mesh straps can be adjusted by yourself. We invite you to follow our tutorial via this link.

For link bracelets, adjustments must be carried out by a professional. We recommend visiting a jeweler or one of our authorized retailers (you can find the list of our retailers here).

Water resistance is engraved on the back of the case. 5ATM/10ATM: resistant to splashes. 20ATM (Marina Collection): designed for swimming and diving.

Our watches are designed for everyday use. Avoid thermal shocks (sauna, hot shower) which can expand the seals and create condensation.

Our crystals (Mineral or Sapphire depending on the model) offer high protection, but a watch remains a precision instrument to be handled with care.

If a model is out of stock, you can sign up for a stock alert on the product page to be notified by email when it becomes available again.

When you purchase a product on pre-order, the delivery time is a minimum of 2 weeks.

We accept payments by Visa, Mastercard, and American Express (please check with your bank to ensure you have 3D Secure enabled), as well as via PayPal, Apple Pay, Google Pay, and Stripe. Interest-free installment payments in three installments are also available for orders of €100 or more via Alma, for France only.

It is not possible to modify or cancel an order once it has been confirmed. However, you have 14 days to return products that do not suit you. For this, you can consult the return information and procedures via this link.

Payments via Alma are possible from €100.
On the payment page, select 'Pay in instalments with Alma'. You will then be redirected to a payment page where you will need to enter your bank details as for a standard payment. You will find a summary of your upcoming instalments there. You will then receive a summary email with your instalment schedule and a reminder email 3 days before each instalment. Alma systematically performs a 3D Secure check to confirm that you are the owner of the card being used. Your bank will then send you a confirmation SMS or a push notification in your banking app, to confirm that you are the initiator of this transaction and that it is not fraudulent.
Do you have other questions? Feel free to visit Alma's FAQ or contact them directly at support@getalma.eu

Shipping is free in France for orders of €250 or more; shipping fees apply for international orders.
Delivery to mainland France: Approximately 3 to 5 business days via DPD.
Delivery outside mainland France: Please visit the DPD website for delivery times.

For more information on our shipping costs, please visit the “Shipping and Returns” page.

Once shipped, you will receive an email containing a tracking link to track your parcel in real time.
You can also track the status of your order on your personal account.

Your tracking number only becomes active once the carrier has physically collected and scanned your parcel. Until that scan has taken place, the number will appear as "invalid" in their system, even though it is correct.
In practice, tracking will be available the day after you receive your SMS. Simply wait until then and try again.

Don't panic! If your parcel is shown as delivered but you haven't received anything, we invite you to check with your neighbours and wait 2–3 days. After this period, if you still haven't received anything, send an email to contact@maisonmontignac.com, with your order number, so that we can open a request with our carrier as quickly as possible and find a solution to your problem.

Currently, Maison Montignac operates exclusively online. All orders are shipped to your home or a pick-up point.

We ship to:

• Mainland France (including Corsica),
• French overseas departments and territories (Guadeloupe, Martinique, Réunion, Saint Barthélemy),
• European Union (Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden)
• Switzerland
• United Kingdom (England, Wales, Northern Ireland),
• Southern Ireland
• International (USA, Canada, China, Hong Kong), Saudi Arabia, United Arab Emirates, Turkey, Japan, Canary Islands, Cyprus)

In France (including Corsica): Home delivery or pickup at a pickup point via DPD or DHL
French overseas departments and territories: Home delivery via DHL
In the European Union: Home delivery or pickup at a pickup point via DPD
In Switzerland, the United Kingdom, Southern Ireland, and internationally: Home delivery via DHL

For more information, please refer to the “Delivery and Returns” page.

As orders are shipped from France, no customs duties apply for deliveries within the European Community. However, abroad, customs fees may arise. We do not cover these fees.

If the watch you ordered does not meet your expectations, you have 14 days from receipt to return it. Items you wish to return must be in perfect condition and show no obvious signs of use. Watches must be returned in their original packaging, with all the elements with which they were delivered to you (pouch, shopping bag and certificate of authenticity). Otherwise, we would be unable to accept the return and the products would be sent back to you.

Would you like to return products? No problem! Send us your request at contact@maisonmontignac.com. Once your request has been carefully reviewed, we will contact you to let you know the steps to follow.

Once your watch is in our team's hands, we will send you an email to inform you. From that point, the credit card used for the purchase will be credited with the amount of the returned watch within 15 days.

Return costs are the customer's responsibility when the return is made at your initiative.
However, if the watch has a defect or is non-compliant upon receipt, return costs are covered by us.
If the watch is damaged due to normal wear or an incident (fall, impact, etc.), return costs remain your responsibility.
For more information, consult our dedicated general terms and conditions page.

Take photos of the product or parcel if it is damaged or open. Contact customer service by email at contact@maisonmontignac.com and send as many photos and details about the problem as possible. We will find a solution.

You can reach us exclusively by email at the following address: contact@maisonmontignac.com

We reply to messages from Monday to Friday (excluding weekends and public holidays), from 9:00 a.m. to 5:30 p.m. (French time).

All our watches come with a two-year warranty. The warranty mainly covers manufacturing defects. Our warranty conditions.

Clean the case with a soft cloth. For automatic models, wear them regularly so that the internal oils remain fluid.

You can find the user manual for each watch model at this link.

No. This indicates infiltration. Do not open the watch and contact our after-sales service immediately to prevent oxidation of the movement.

A mechanical watch has a natural tolerance. If the gap is abnormal, it may be magnetised (proximity to a magnet or smartphone).
For an automatic watch, we recommend restarting the mechanism. To do this, set the hands to the correct time, then turn the crown at least 30 times and wear the watch immediately after.

If you have a Quartz watch, please check that the battery is still working. If not, replace it.
If you have an Automatic watch, please check that the balance wheel is not detached; if so, please contact after-sales service.
Otherwise, you can restart the system by turning the crown for at least 30 turns.

Please check that the watch shows no visible damage (detached hands or balance wheel, broken crystal, etc.).
In the event of a fall due to handling, the warranty cannot apply and a repair quote may be offered.
However, if the fall was due to a defect in the strap or its attachment system (particularly at the case), this may be covered under warranty.
We invite you, if necessary, to have your watch assessed by a watchmaker or to contact our after-sales service directly at: contact@maisonmontignac.com.

You can contact our customer service by email at contact@maisonmontignac.com, specifying the exact problem encountered and sending photos and/or videos.

The overhaul of your watch's mechanism is covered under our Warranty Conditions. If a part is broken or damaged, you can contact customer service by email (contact@maisonmontignac.com) to find out the procedures for obtaining a quote.

No. However, creating an account allows you to track your orders and access your invoices more easily.

Click on "Forgot password" in the login section to receive a reset link by email.

If you have changed your password and it still doesn't work, you can contact customer service by email at contact@maisonmontignac.com.

When you placed your order, you were probably not logged into your personal account, so it was not linked to your account.
You can write to us by email at contact@maisonmontignac.com, so that the order can be linked to your customer account.